Posting Information
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 Ordering From Cupcake Style

We shall accept an order only when we dispatch your order.  A confirmation e-mail will be sent to you on receipt of your order to the e-mail address given at time of ordering, any errors or omissions in your order must be notified to us as soon as possible to ensure we can rectify as necessary before your order is dispatched. We reserve the right to refuse to accept any order where goods are not available, where payment has been denied or withheld, if we find an error in either the pricing of an item or in the items description. We have no minimum order.

Payment

Goods and services are charged at the current price at time of order placement. All prices include VAT where applicable at the current rate. We reserve the right to amend prices without prior notice and at any time. All orders are by cleared funds. All payments are secure and we do not at anytime have access to your card details. You can pay quickly and securely by PayPal and  SagePay using all the major debit and credit cards. Discount or voucher codes must be used at the time of ordering and cannot be applied once the order had been made.

Postage Charges & Delivery

We aim to dispatch orders within 24 hours (Monday-Friday only excluding Bank Holidays) from ordering and cleared payment. There may be times when we are in the process of re-stocking certain items. In this instance, where an item is out of stock at time of receipt of order, we will contact you by e-mail to advise you and arrange to substitute, hold your order or refund all/part of your order as you wish. You will be sent an e-mail confirming the dispatch of your order. 

It is the responsibility of the customer to provide a full delivery address (including postcode) and we cannot be held liable for any orders which are not received where the address supplied is not valid.

If you advise us that you require your order by a certain date, we will endeavour to dispatch your order as quickly as possible but we are unable to guarantee delivery by specific dates unless next day delivery option is selected.

All UK orders are sent by Royal Mail 1st Class Post. Whilst the majority of 1st class parcels arrive the following working day, this is not a guaranteed service so please allow up to 7 working days from the day of dispatch for your order to arrive. We  offer an guaranteed next day delivery service on orders placed before 2pm Monday - Thursday.

For current delivery costs and please see our delivery page.

Returns Policy

We offer a no quibble money back guarantee in the unlikely event that you are not satisfied with your goods. Please contact us within 7 days of receipt of you order to notify us of your intention to return an item. Where possible please return your item with the original packaging. Customers are liable for the full cost of returning the item(s). Claims of damage, incorrect or missing items must be notified by email within 7 days of receipt. Once we have been informed we will try and rectify the situation as soon as possible. 
If you require any further information or have any questions on our returns policy please contact us.

Privacy Policy

We never disclose your information to third parties. We do not at anytime come into contact with your card details.

Product Specifications

We make every effort to supply the goods as advertised but reserve the right to vary actual dimensions, specifications and quantities without prior notice. In the event that we cannot supply the goods ordered, we reserve the right to offer goods of equal or superior quality at no extra cost.  If the alternative goods offered are not acceptable, the order may be cancelled and any money paid to us in respect of that order will be refunded.

The product images supplied are for illustrative purposes only and should not be assumed to be an actual photograph of the product and its features/functionality.  Any colour or size variations will usually be mentioned.  If in doubt, feel free to contact us and we will be more than happy to provide further product information and clarification.  If you are not satisfied with the product supplied, we will be happy to accept the product back subject to our returns policy above.

Errors and Omissions

We make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate. However, some mistakes will occasionally occur. In the case of an error or omission, we will be entitled to rescind the contract, and our liability in that event will be limited to the return of any money the Customer has paid in respect of that order.

We reserve the right to change or amend these terms and conditions at any time and without prior notice.

Contacting Us

If you have any queries, suggestions or comments please get in touch with us, we are always happy to help. Email us at: enquire@cupcakestyle.co.uk. Alternatively we can be contacted by post at:

 

Cupcake Inspirations Limited trading as Cupcake Style

Registered Office:

Cupcake Style
Tiffany House
1 Middle Croft Road
Tibberton

Newport
Shropshire

TF10 8LL

United Kingdom